Here's some helpful information about the Flash games on our site. Please follow the advice on this page to solve most technical problems.

Flash Requirements

All of our games require the free Macromedia Flash Player, version 5.0 (or higher). The videos require Flash 7.0 or higher. Flash Player is available for Windows, Macintosh, and UNIX computers. This free Web browser extension software is also sometimes called a "plug-in."

Troubleshooting Flash

If our games are not working, please try uninstalling Flash using Macromedia's Flash Uninstaller, followed by a fresh reinstall of Flash. You may also need to close and restart your Web browser and—in some cases—restart your computer.

Audio or Video Problems

Use of multimedia software such as Flash sometimes requires updated sound and/or video card drivers. It's generally a good idea to keep your device drivers as up-to-date as possible. Driver software is usually available for free download from the company that makes your audio/video card or PC.

Connection Speed

Although our games load faster with a broadband Internet connection, they are also usable with a modem/dialup connection. The only difference is the amount of wait time before you can start (or continue) playing a game. Once loaded, subsequent visits may be faster if the game is cached by your Web browser.

Pop-up Window

Our games play in a secondary browser window which is separate from the rest of our site. This pop-up window is not an advertisement. When you're finished, just close it as you would close any document window. If our games pop-up is being "blocked" on your computer, you may use this normal-window version of our games instead.

Downloading Games to Play Offline

We do not offer the option of downloading our games for storage on your computer. By only serving our games live on the Web, we can ensure the highest quality for all our visitors, all the time. Rest assured, our games will remain available for many years to come!

Still Need Help?

For technical support only, please use this form to contact us. Be sure to include a detailed description of the problem and of your computer and Web browser: